Refund policy
AS VIBE MART
At AS VIBE MART, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right.
Returns
We offer a 30-Day Return Policy from the date of delivery.
To be eligible for a return:
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Item must be unused and in its original condition
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Item must be in original packaging
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Proof of purchase is required
For hygiene and safety reasons, certain personal care and beauty products may not be eligible for return once opened or used.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 5–7 business days
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Shipping costs are non-refundable
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
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We will offer a replacement or full refund at no additional cost
Your satisfaction matters to us.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.
Order Cancellations
Orders can be canceled within 12 hours of purchase.
Once the order has been processed or shipped, cancellations are no longer possible.
Contact Us
For return requests or questions, please contact our support team:
📧 Email: support@asvibemart.com